MUMBAI, March 21, 2024: eClerx Services Ltd (ECLX:IN) “eClerx” has announced the appointment of
Michael Hutchison as Principal of its Customer Operations division. With his diverse industry background
and extensive leadership experience, Michael brings a wealth of expertise and fresh perspectives to
eClerx’s dynamic business landscape.
In his new role, Michael will oversee the customer operations client portfolio, with focus on sustaining
organic growth and fostering new client acquisitions globally. eClerx’s Customer Operations division
currently serves multiple industries, including leading global communications, media and technology
clients. It delivers holistic hyper-focused customer support services including frontline CX, field technical
operations, omnichannel customer support, analytics services and technology solutions. Michael will be
based in Austin Texas, one of the world’s most vibrant tech hubs.
Michael holds a BA in Management from Tecnológico de Monterrey (ITESM) and an MBA from INSEAD in
France. In his impressive 17-year tenure at Teleperformance, he consistently demonstrated exceptional
leadership and the ability to steer a company towards growth and innovation. From pioneering strategic
initiatives as Chief Business Development Officer for the Nearshore Footprint division to driving business
advancements as EVP of Strategic Account Management for the US and EMEA Markets, Michael has
consistently delivered excellence throughout his career. His senior roles at McKinsey and Co, HEB and
L’Oreal further highlight his leadership skills.
Speaking on his appointment, Kapil Jain, Group CEO, eClerx, said, “We are pleased to have Michael join our
team. He has immense global experience in diverse backgrounds that will facilitate international
collaboration and communication within our organization and help us lead eClerx to new heights.”
Speaking about his new role at eClerx, Michael said, “I am delighted to join the team at eClerx and look
forward to working with the exceptional teams in the Customer Operations division. eClerx’s commitment
to delivering high-quality solutions aligns perfectly with my own values, and I am excited to contribute to
the company’s continued success.”
About eClerx:
eClerx provides business process management, automation and analytics services to a number of Fortune
2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion,
media & entertainment, manufacturing, travel & leisure and technology companies. Incorporated in 2000,
eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs about
16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore,
Thailand, UK and the USA. For more information, visit www.eclerx.com.
For further information, please contact:
Srinivasan Nadadhur
eClerx Services Ltd.
Email: srinivasan.nadadhur@eclerx.com
Sonali Pandey/ Abhishek Savant
9619689679/ 8108848822
Veritas Reputation PR
Email: sonali.pandey@veritasreputation.com
Email: abhishek@veritasreputation.com
