The personal and protected health information of patients of the El Paso pulmonary Association gets involved in a data security incident. As soon as DataXport.Net, LLC became aware of the incident, they notified the potentially involved individuals and provided resources to help them.
About 8th September 2021, The company became aware of the incident that allowed unauthorized access to its digital environment. DataXport began an investigation on discovering this unwanted activity. They also secured their network. The company hired a leading computer forensic firm and cybersecurity experts to investigate the incident.
On 1st October the team discovered the information of patients of El Paso Pulmonary Association’s patients may have been tampered with, in this incident.
On 17th December 2021, the company sent notifications to the patients, telling them what happened and steps they can take to protect their personal information.
According to the investigation, the information provided to insurance companies and/or patient medical diagnoses may have been involved in the incident.
Measures taken to avoid similar incidents
El Paso Pulmonary Association and DataXport take the personal health information of the patients very seriously. DataXport is taking steps like revising procedures and policies, strengthening password requirements, applying technical safeguards and improving physical security, to prevent these kinds of incidents in the future. They have also informed patients how to make their data more secure.
Toll-Free Call Centres for Answering Queries
El Paso Pulmonary Association and DataXport have also established toll-free helpline numbers to answer the question related to the incident. The call centre is available Monday through Friday from 7:00 a.m. to 7:00 p.m. Mountain Standard Time and can be reached at 1-833-820-0901.
Apologies of DataXport
The protection and privacy of the health information of the patients is the top priority for El Paso Pulmonary Association and DataXport. They deeply regret the concern and inconvenience this incident might cause.